Terms and Conditions

Terms and Conditions


1>  Accessing Site

By accessing this site, you acknowledge and agree to all of our terms, conditions and privacy policies below and otherwise contained on or referenced in this site. If you do not agree to this Agreement, you are not authorized to access this site. You also acknowledge and agree that we may modify this Agreement at any time, in our sole discretion; that all modifications to this Agreement will be effective immediately upon our posting of the modifications on this site; and that you will review this Agreement each time you access this site, so that you are aware of and agree to any and all modifications made to this Agreement. You also acknowledge and agree that, unless we specifically provide otherwise, this Agreement only applies to this site and our online activities, and does not apply to any of our offline activities.

You acknowledge and agree that all materials, including, without limitation, content, data, software, information, products and services, contained on or provided through this site, are protected by copyright, trademark, service mark, patent, trade secret, or other proprietary rights or laws; that except as specifically permitted by this Agreement, any use of Idea Natur Online Materials is strictly prohibited; that except if we and/or the applicable rights holder(s) give you prior written permission, you will not sell, license, rent, modify, print, copy, reproduce, download, transmit, distribute, publicly display, publicly perform, publish, edit, adapt, compile, or create derivative works from any Materials (including, without limitation, through framing or systematic retrieval to create collections, compilations, databases or directories); and that except if we give you prior written permission, use of any Web browsers (other than generally available third-party browsers), engines, software, spiders, robots, avatars, agents, tools, or other devices or mechanisms to navigate or search the site is strictly prohibited. Notwithstanding the foregoing, you may download or print single copies of Materials for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.

You acknowledge and agree that in our sole discretion, at any time and with or without notice, may block or terminate your or any other party's access to all or part of the site or any Materials, or change or discontinue any aspect or feature of the site or any Products (including, without limitation, discontinuing the site in its entirety); and that, without limitation of any other provisions of this Agreement, we reserve the right to take any actions at law or in equity that we deem appropriate in connection with the site, Products and this Agreement. You also acknowledge and agree that, unless we specifically provide otherwise, any links on this site to other sites do not imply our endorsement of such sites or that we have any association whatsoever with the operators of such sites; that such sites are not under our control; and that we are not responsible for any materials (including, without limitation, any content, data, software, information, products or services) contained on or provided through such sites, or the appropriateness, decency, legality, copyright compliance, accuracy or any other aspect of such sites

2>  Use of Content

Idea Natur Online authorizes you to view material on the website solely for your personal, noncommercial use as long as any copyright and proprietary rights notices are contained in the Content.

The Content is protected by copyright under both Maltese and foreign laws. Title to the Content remains with Idea Natur Online or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion. All rights not expressly granted herein are reserved to its licensors.

If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

3>  Passwords

You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your My Idea Natur accounts. It is your sole responsibility to (1) control the dissemination and use of sign-in name, screen name and passwords; (2) authorize, monitor, and control access to and use of your My Idea Natur account and password; (3) promptly inform Idea Natur Online if you believe your account or password has been compromised or if there is any other reason you need to deactivate a password. To send us an email, use the "Contact Us" links located at the bottom of every page of our site. You grant Idea Natur Online and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. Idea Natur Online cannot and does not assume any responsibility or liability for any information you submit, or your or third parties' use or misuse of information transmitted or received using our tools and services.

4>  Children's Privacy

We are committed to protecting the privacy of children. You should be aware that this Site is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13.

5>  User Interface

The Site contains functionality that allows users to view content on the Site. You agree that you will not download or transmit any communications or content of any type that infringe or violate any rights of any party.

6>  Indemnity

You agree to defend, indemnify, and hold Idea Natur Online, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

7>  Notice and Takedown Procedures; and Copyright Agent

If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials from this web site by contacting Idea Natur Online?s copyright agent (identified below) and providing the following information:

Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material. Your name, address, telephone number and (if available) e-mail address.

A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law. A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury," you are the copyright owner or are authorized to act on the copyright owner's behalf.

A signature or the electronic equivalent from the copyright holder or authorized representative. Idea Natur Online?s agent for copyright issues relating to this web site is as follows:


Idea Natur 2000, Pet Shop Malta


Parilja Street,

St. Venera, SVR 1931



[email protected]
Or call: 00356 21470291


8>  Right of cancellation and returns policy

As our valued customer you have the unconditional right to cancel your contract within 24 hours of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either contact us by phone or by email.

For the return address please contact our customer service for further details.

If you return goods bought online, the purchasing contract is cancelled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation. All goods must return at your own cost.

If the goods arrive damaged, please contact Idea Natur Online for a full refund. Faulty goods are fully refundable, inclusive of delivery, return and extra costs. Please inform our customer service within the first 24hours of delivery, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.

9>  . Dispatch & Delivery

Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.

We deliver to Malta & Gozo. Our deliveries are made with our own delivery service.

Please note that all deliveries must be signed for. The delivery service will deliver either to you personally, or leave your order with a neighbour. In the case that no one was available to receive the delivery, the goods will be either re-scheduled or can be picked up from our offices.

Trade or wholesale orders cannot be accepted.

10>               Prices and delivery costs

Ou our prices can be changed with our sole discretion, without any notice to public as price list is dynamically changing.

11>               Reservation of ownership

All goods remain unqualified property of Idea Natur Online until payment on delivery has been received in full.

12>               Online Payment

Your credit or debit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment. 

Please be sure to include your customer number or your order number when you enter the information for your bank transfer.

Thank you for your cooperation. We hope you find the Idea Natur Online Site helpful and convenient to use! Questions or comments regarding this website, including any reports of non-functioning links, should be submitted using our Contact Us Form.


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